Toronto City Hall, council and service contacts
How do I contact Toronto City Hall or council?
For Toronto municipal service questions, use 311 locally or 416-392-2489. For a policy concern or representative enquiry, use the separate mayor and council route. City Hall is at 100 Queen Street West. Confirm the actual service counter and opening hours before visiting.
Where to begin
- Decide whether you need a city service desk or an elected representative.
- For an ordinary local service question, call 311 locally or 416-392-2489.
- For a council enquiry, open the official mayor and council contact route and select the relevant office.
- Check which location handles your task and whether an appointment is needed before visiting.
Before you open the official service
- The topic you need help with and the level of government responsible
- Your riding, ward or municipality, if relevant
- A short explanation of the outcome you are asking for
Check the office’s current contact instructions before sending a message or visiting.
What to check for your situation
Use the current official directory for names and office contacts, especially after an election. A representative enquiry is not an application, appeal or service request, and does not guarantee a decision. Check appointments and hours before travelling.
Names, contact details and office arrangements can change. Check the linked official directory for the current office holder and route.
Public office contacts
Official sources
toronto.ca · Official websiteToronto — city service enquiriesToronto city service contact: 311 locally or 416-392-2489. Use this contact for municipal information and non-emergency service navigation.Checked - toronto.ca · Official websiteToronto — mayor and councilOfficial route to contact Toronto mayor or council; consult the current public office information.Checked
- toronto.ca · Official websiteToronto — visiting a city officeCity Hall address: 100 Queen Street West. Check the official office location and service hours before visiting.Checked
Prepared by Active K Digital from the linked public guidance. Read our source approach.