Make a complaint about your bank
How do I complain about my bank in Canada?
Start with your bank’s complaint-handling process. The Financial Consumer Agency of Canada explains how to prepare, escalate and track a complaint, including when the external Ombudsman for Banking Services and Investments may be available. FCAC does not settle individual complaints.
Where to begin
- Gather the key facts, relevant dates and the outcome you want.
- Follow the bank’s published complaint process and retain its responses.
- Use FCAC’s escalation guidance to check the conditions for approaching OBSI.
Before you open the official service
- The bank’s complaint procedure
- A private record of communications
- Supporting documents for the bank or complaints body
Keep your actual documents and account details off this website. Use the official service’s current checklist before applying.
What to check for your situation
Provincial credit unions can follow different processes. Use the regulator route linked by FCAC if that applies.
Fees, processing times and document rules can change. This page helps you navigate; it does not confirm eligibility or replace the government’s instructions.
Official sources
Prepared by Active K Digital from the linked public guidance. Read our source approach.